Commitment to society
Ethical Channel
We have an ethical channel in each of the countries in which we are present. Each of them is open to customers, suppliers and other interested parties that wish to communicate an irregularity, formulate an ethical and/or regulatory consultation or monitor their complaints or consultations.
Communicate an irregularity
Forped from any ethical irregularity detected in your relationship with Clarkemodet or with some of its employees or members
Formulate a query
You can ask your questions about our ethive code or internal regulations using this route. Puts in touch with us
Monitor your complaints or consultations
The ethical channel platform allows you to know the status of all the communications you have sent to Clarkemodet
Participation through the channel contributes to making our company a more ethical company.
The responsible use of the channel contributes to preventing and detecting conduct contrary to the ethical standards established in the Company, as well as its possible resolution.
Everyone’s participation is essential, as it contributes to reinforcing one of our values, trust. We appreciate your contributions.
For the management of this channel, the software GlobalSUITE – Whistleblower Channel owned by AUDISEC is used, which has a management system certified in ISO 27001, ISO 22301, ISO 20000 and ISO 9001, guaranteeing the confidentiality, integrity and availability of the information.
No, each company has its own ethical channel that is managed independently and in an absolutely confidential manner.
Once the communication is made, you will receive a username and password to be able to follow up through the platform. The username provided is personal and non-transferable.
Communications will be managed by the Regulatory Compliance Committee of each company.
Channel management is carried out under the principles of:
- confidentiality
- Veracity
- Objectivity and independence
- professional stealth
- Guaranteeing the rights of presumption of innocence, privacy and defenseWe guarantee the user the professional secrecy of any information that he brings to our knowledge in good faith and the absence of reprisals.
Communications related to actions or behaviors that may go against the ethical standards of the Company will be made exclusively through this channel.
Service incidents, claims or any other related issue must be made through the channels set up for this purpose, other than the ethical channel:
- customer incidents
- supplier incidents